Frequently Asked Questions

  1. Are the sun catchers and wind chimes appropriate for outdoor use?

Our beaded Sun Catchers & Wind Chimes include a sturdy steel S hanger. They are absolutely spectacular outside in the sun or indoors in a sunny window. If you choose to hang them outside, be sure they are hung in a way that they will not bang against a wall, tree trunk or post in heavy wind. Please bring them inside during extreme or severe weather.

2.  Sizing Details?

Weight and dimensions of the sun catchers varies depending on the size of the piece of wood, the number of beads, the size of the crystals, etc. The dimensions for each piece are in the individual descriptions. None of the Sun Catchers & Wind Chimes weighs more than 2 pounds.

Dimensions of the beaded bird necklaces varies with each bird but average approximately 12-3/4 inches long from center of clasp to tip of tail. The birds themselves average 4 inches tall and 3-5 inches wide. They are surprisingly light weight. Actual weight varies with each bird but averages approximately 2 ounces.

3.  Is the beaded jewelry as delicate as it looks

Each bead is sewn through several times to give the piece strength. The clasps are chosen for their strength as well. Of course, each piece should be treated with care to prevent damage as you would with any piece of fine jewelry and are not considered appropriate for very young children.

4.  Do you give a guarantee?

If your jewelry or amulet bag breaks, we will repair it for free. Save any pieces. Contact us. You will have to pay to ship the item and pieces to us but we will provide you with a discount of equal value to the shipping cost on your next purchase (Please provide us with a copy of the shipping receipt.). We will ship the repaired item back to you at no cost.

5. Do you accept returns, exchanges, refunds or cancellation of an order?

Please refer to the Terms page.

6. Do you ever have sales or give discounts?

Sales – We do periodically have sales, perhaps once or twice amonth, which we announce to members of our exclusive Fabulous VIP Club.  Become a member here

Discounts – Join the “FABULOUS VIP CLUB” to receive a HUGE 30% discount on your next order when you join!!!!! (We will not share your email with anybody.) Members also get sneak peeks into new collection releases, advance notice of giveaways and sales.  Join the “FABULOUS VIP CLUB” here. 

If you do not receeive your discount code via email within an hour or two, contact us at admin@joelaine.com and we will get it for you.

7. Do you offer gift wrapping?

All of our pieces come gift boxed, wrapped in tissue paper and ready for giving. If you would like a handwritten note included, please contact us and one will be included at no extra cost.

We do offer a gift wrap add-on with 3 choices of gift wrap. You place it as a separate item in your cart. Here is the link for that information. https://joelaine.com/product-category/gift-wrapping-add-on-service/

8. How do I make a special order or custom request?

Click here for information. https://joelaine.com/custom/

. Holiday shipping Deadlines.

More information can be found in the Terms page.